IT Support

We offer a wide range of IT support both nationally and globally from our base in Hull, East Yorkshire. IT and its resources have long been a foundation and a major part in the efficient running’s and processes that go on in your business. But many companies have the restrictions of time and means to monitor and resolve issues in the event that things go wrong.

Our support team are experts in their field, and will work closely with your business and integrate with your team to provide the best solutions that ensures; high availability, on-going improvement and optimal system performance.

We promote tailor made solutions and services that are personalised to your technical needs in your business as a whole. Using our broad range of trusted and accredited partners, we can supply the tools and expertise required to help your infrastructure operate and get back on track.

On-Site Services

Our fully qualified engineers will visit your site to resolve any issues you may be facing with your IT systems. We offer rapid response times to keep system downtime to an absolute minimum.

On-Site Support

Remote Support Services

We offer 24/7 technical assistance, provided from our Headquarters in Hull, East Yorkshire. We host an in-house ticketing solution to ensure your issue is resolved in the fastest time possible. With varied response times available, we can tailor-make a support package for your business’s unique requirements.

Our team of support staff can connect securely to a user’s machine via remote networking, allowing them to resolve the issue at hand or train a user in completing a problematic task.

We also deliver Managed IT Services. Keep your business running smoothly and avoid system downtime with our cost effective Monitoring Service and Support.  

Find out more

Our Support Packages

We offer a range of flexible support packages, designed to quickly identify your issues and implement solutions suited to the needs of your business.

While most IT support companies only offer hardware support, all of our packages include software support as part of your contract – giving you complete peace of mind at a price you can afford.

Our team will work closely with your business to identify the support package that best fits your business requirements. Once you have chosen your package, we will work with you to integrate our services it into your existing IT infrastructure. This includes carefully choosing the most appropriate planning, training and system development techniques and introducing a fault management system.

Enterprise Support

We offer a range of all-inclusive packages for businesses seeking an unlimited support solution.

Our enterprise packages support your IT systems and your staff – providing assistance to any member of your team suffering hardware or software issues throughout their working day. Our support team can work with you to onboard new staff onto IT systems, or remove access for individuals leaving your organisation.

Our packages are bespoke and upon assessment of your company’s requirements, we will calculate a single monthly cost to outsource your entire IT support function.

IT Support Hull
IT Support - PayAsYouGo

Pay As You Go Support

If its a one off task that needs resolving, we are happy to help with our Pay as you go service, for businesses who need support but do not need a dedicated services. We offer a wide range of solutions including:

  • Software Installation
  • Hardware Configuration
  • User Administration
  • Troubleshooting
  • Bug fixes and general maintenance